Exchanges & Refunds

We want you to be happy with every purchase. These are our exchange and refund terms.

Size exchanges

• Size exchanges can be requested within 3 days of receiving your parcel, subject to stock availability.
• Items must be new, unwashed and unworn, with tags still attached.
• Shipping costs for exchanges are paid by the buyer.

Defective or wrong items

• Report within 2 x 24 hours of receiving your parcel, with an unboxing video and photos of the item.
• We will replace the item or issue a full refund, including shipping.

Refunds

• Refunds are processed within 7 business days after approval, to a bank account in the buyer's name.
• Orders we cancel because an item is out of stock are refunded in full.

Non-returnable items

• Sale items, accessories (underscarves, pins) and inner wear cannot be exchanged or returned, except for manufacturing defects.

Exchange or refund requests can be sent via WhatsApp or email (see our Contact page) with your order number.